Privacy Policy

Website Policies

Welcome to MowDownUnder. By accessing and using this website, you agree to the following policies, terms, and conditions. Please read them carefully before using our website or booking any of our services.

1. About MowDownUnder

MowDownUnder provides professional lawn mowing, garden maintenance, property clean-ups, and related outdoor services throughout our service areas in Australia.

These policies govern the use of our website and any enquiries, bookings, quotations, or services requested through it.

2. Website Use

By using this website, you agree to:

• Use the website lawfully.

• Not attempt to interfere with the operation or security of the website.

• Not misuse forms, bookings, or contact methods.

• Not upload malicious software or harmful content.

• Not copy or reproduce website material without written permission.

We reserve the right to refuse access where misuse is identified.

3. Quotes and Estimates

Unless otherwise stated:

• All quotes are estimates based on the information provided.

• Final pricing may change following an on-site inspection.

• Additional work requested after a quote has been accepted may incur additional charges.

• Quotes are generally valid for 30 days unless otherwise specified.

4. Bookings

Submitting a booking request does not automatically guarantee an appointment.

Bookings become confirmed only after confirmation from MowDownUnder.

We reserve the right to decline bookings where:

• The requested location is outside our service area.

• The work presents unacceptable safety risks.

• Access cannot be safely obtained.

• Weather conditions prevent safe completion.

5. Payments

Payment terms may vary depending on the service provided.

Unless otherwise agreed:

• Payment is due upon completion of work.

• Accepted payment methods will be communicated during booking.

• Late payments may incur recovery costs where permitted by law.

Commercial clients may have separate agreed payment terms.

6. Cancellations and Rescheduling

Customers may cancel or reschedule bookings by providing reasonable notice.

MowDownUnder reserves the right to reschedule services due to:

• Heavy rain

• Storms

• Extreme heat

• Unsafe working conditions

• Equipment failure

• Staff illness

• Other unforeseen circumstances

Where possible, a new appointment will be arranged promptly.

7. Property Access

Customers are responsible for ensuring:

• Safe access to the property.

• Gates are unlocked where required.

• Pets are secured.

• Valuable items are removed from work areas.

• Children remain away from work areas while services are being performed.

Delays caused by inaccessible properties may result in cancellation or additional charges.

8. Safety

The safety of our staff, customers, and the public is our highest priority.

Services may be postponed or refused where:

• Dangerous animals are present.

• Hazardous materials exist.

• Unsafe terrain or structures are identified.

• Severe weather creates unsafe working conditions.

• Other safety concerns are identified.

9. Customer Responsibilities

Customers agree to provide accurate information when requesting services, including:

• Property address

• Contact details

• Scope of requested work

• Access instructions

• Known hazards

Failure to provide accurate information may affect pricing or service availability.

10. Website Accuracy

While we make every effort to ensure the information on this website is accurate, complete, and current, errors or omissions may occasionally occur.

We reserve the right to update:

• Pricing

• Service descriptions

• Service areas

• Promotions

• Policies

without prior notice.

11. Intellectual Property

Unless otherwise stated, all content on this website is owned by MowDownUnder, including:

• Logos

• Branding

• Text

• Graphics

• Images

• Service descriptions

• Website design

No material may be copied, reproduced, distributed, or used without prior written permission.

12. Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

Information may be collected to:

• Respond to enquiries

• Prepare quotations

• Schedule bookings

• Deliver services

• Improve customer experience

• Meet legal obligations

We do not sell your personal information.

13. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember preferences

• Analyse website traffic

• Enhance user experience

Users may disable cookies through their browser settings, although some website functionality may be affected.

14. Third-Party Links

Our website may include links to external websites.

These websites are provided for convenience only.

MowDownUnder does not control or endorse third-party websites and accepts no responsibility for their content or privacy practices.

15. Limitation of Liability

To the maximum extent permitted by Australian law, MowDownUnder is not liable for:

• Indirect or consequential loss.

• Website interruptions.

• Temporary website unavailability.

• Third-party website content.

• Technical errors beyond our reasonable control.

Nothing in these terms excludes any rights that cannot legally be excluded under Australian Consumer Law.

16. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing within these policies is intended to limit or exclude any consumer rights available under applicable legislation.

17. Changes to These Policies

We may update these policies from time to time.

The latest version will always be published on this website with the updated effective date.

Continued use of the website constitutes acceptance of any revised policies.

18. Contact Us

If you have any questions regarding these policies, please contact us through our Contact page or using the contact details published on this website.

We will endeavour to respond as promptly as possible.